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Terms and condtions

Legal Identity (Name)

Byte-Vision Ltd

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Address

112C Roman Road
Basingstoke
Hampshire
RG23 8HE
UK

Telephone: UK: 01978 368 808

E-Mail Info@byte-vision.com

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Goods Offered

Books.

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Definition of Terms

'Working Days' = Monday to Friday, excluding UK public holidays.

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Prices

Retail Customers - See 'Price' section of main order page. Business Customers - Please contact us.

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Payment Terms

Retail and business customers - Payment shall be made before goods are dispatched.

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Tax

Byte-vision Ltd is registered for VAT

UK: Orders by UK-based customers will not have VAT added, since books are zero-rated for VAT in the UK.

EU: Customers are responsible for paying the VAT-rate applicable in their own country.

Outside EU: Customers are responsible for paying the Sales Tax or VAT-rate applicable in their own country.

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VAT Number

696 8557 55

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Import Duty

Customers outside the UK are responsible for paying any Import Duty at the rate applicable in their own country.

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Delivery costs

Retail and Business Customers - See main order page.

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Payment Methods

See main order page.

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Delivery Arrangements and Performance of Service

UK Orders - Royal Mail.
Non-UK Orders - Air-mail.

Good will be delivered within 28 calendar-days of receipt of order, unless you have contacted us and made special arrangements. See Delivery-Information section for normal delivery-times.

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Your Right to Cancel Your Order and Return Goods

You have the right to cancel your order...

  • Before you receive your goods.
  • If goods are lost in transit.
  • Up to 7 Working-Days after receipt of your goods, for any reason (the so-called 'Cooling-Off Period').
  • If received goods are 'Mis-described' (under the Trade Descriptions Act 1968).

You have the right to cancel your order and receive a full refund, including Post and Packaging, provided you contact us in writing (by letter or e-mail) within 7 Working-Days of receipt of your order if the goods arrive, or in other cases, within 30 calendar-days of receipt of your order by us.

The 'Effective Data of the Cancellation' is the date on which we receive written notice from you of the cancellation.

It may be helpful to you, but not obligatory, in case of any dispute, to keep some evidence that you have sent notification of your cancellation, such as Proof of Posting or a printed copy of an e-mail. We do not insist on this.

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Refunds

Your money will be returned to you as soon as possible following cancellation of your order, and certainly within 30 calendar-days of the cancellation.

Where goods have been purchased using a credit-card, debit-card or via Paypal, your refund will be made by crediting the value of your purchase back to the original credit-card, debit-card or Paypal account via the Paypal company.

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Cost of Phone Calls

Our telephone number is a standard-rate phone number, not a more expensive premium-rate number.

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Validity of Prices

Prices displayed on this website or sent to you remain valid provided your order reaches us within 7 working-days of the quotation.

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Duration of Contract

The contract between buyer and seller begins when a valid order reaches us and ends 7 working days after receipt of goods by you (the end of the 'cooling-off period', where you can return goods without question) or when any refund has been made to you.

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Substitution of Products

The company will not supply any 'substitute products' if the product you originally ordered is out-of-stock. Instead we will deviver the item to you as soon as it is back in stock.

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Care of Goods

For goods that are to be returned to us, you have a duty to retain possession of the goods and take reasonable care of them, until such time as you send them back to us.

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Return of Goods

For all orders, you will be required to post the goods back to us.

Please contact us before returning any goods and follow the instructions that we send you for returning the goods. Please notify us by E-Mail or letter of the postal costs incurred in carrying out our instructions and we will refund them to you.

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Guarantee

  1. In accordance with the Sale of Goods Act 1979, we guarantee that goods sold are :-

    In accordance with their description of satisfactory quality fit for purpose

    If you believe the goods supplied do not meet these criteria, you can return them to us for a full refund (see the 'Your Right to Cancel Your Order and Return Goods' section of this page).

  2. In accordance with the Distance Selling Regulations, if your order does not reach you in perfect condition, goods are lost in transit or you wish to cancel your order before the goods have arrived or up to 7 working days after receipt of goods, you can return them to us for a full refund (see the 'Your Right to Cancel Your Order and Return Goods' section of this page).

    Please read the whole of the Byte-Vision Ltd Terms and Conditions, especially the 'Refunds and Returns' section.

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Variations to the Standard Terms and Conditions

Any variations or additions to these Standard Terms and Conditions which are negotiated between the customer and Byte-Vision Ltd, will be confirmed in writing, either via an E-Mail, letter or the delivery-paperwork

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Legislation Governing Online Selling

Goods and services sold on the internet from the UK are covered by the UK Government's 'Consumer Protection (Distance Selling) Regulations 2000', sometimes referred to on this website by the abbreviated name 'Distance Selling Regulations'.

As people who buy goods over the internet are not able to inspect the goods before buying them, as a face-to-face buyer would be able to do, the Distance Selling Regulations give you more rights to cancel orders, return goods, etc.

The full text of these regulations is available at :-
http://www.opsi.gov.uk/si/si2000/20002334.htm

A more-readable guide, 'Home shopping: Distance Selling Regulations' (pdf 127 kb), can be downloaded from:
http://www.oft.gov.uk/Business/Legal/DSR/default.htm

The guide contains a list of other regulations which apply, including, but not limited to :-

  • Electronic Commerce (EC Directive) Regulations 2000
  • The Sale of Goods Act 1979
  • The Trade Descriptions Act 1968

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Privacy of Personal Data held in Electronic Form

Data which is held on customers in electronic form is handled in accordance with the 'Data Protection Act 1998'.

See http://www.opsi.gov.uk/ACTS/acts1998/19980029.htm on the web site of the UK Government's Office of Public Sector Information (OPSI).

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Company Details

Site owned and run by:
Byte-Vision Ltd
112C Roman Road
Basingstoke
Hampshire
RG23 8HE

Company number: 3362956
Data Protection number: Z9876607